Strong on paper.
Uneven
on the ground.

Ekurhuleni serves one of South Africa's largest metropolitan populations, providing essential services across a diverse network of towns and communities from Germiston and Kempton Park to Tembisa, Katlehong, Daveyton and Springs , with OR Tambo International at its centre. While the metro has historically achieved comparatively strong audit outcomes, many residents and businesses continue to experience service-delivery challenges that shape everyday life. Commonly reported concerns include recurring electricity outages, water supply interruptions, unrepaired leaks, potholes and damaged roads, refuse-collection delays in some areas, billing disputes and slow turnaround times on municipal repairs. Ageing infrastructure, rapid urban growth, maintenance backlogs, cable theft, vandalism and mounting pressure on municipal resources have all contributed. Residents point to delays in resolving logged service requests, inconsistent communication during outages and limited visibility into the progress of reported faults. Businesses face operational disruption from unreliable services; households wait weeks for essential repairs. Oversight reports have flagged governance, procurement, contract-management and internal-control weaknesses, and recent Auditor-General findings highlight shortcomings in project implementation, procurement oversight and service-delivery performance in several operational areas , with the City acknowledging some findings and disputing aspects of others.